Privacy Policy

1. Introduction

Ausgaroo respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how HMS Australia Pharmaceutical Co. Pty Ltd, trading as Ausgaroo (“Ausgaroo”, “we”, “us” or “our”), collects, holds, uses and discloses personal information when you:

• visit ausgaroo.com.au;
• purchase products from our online store;
• create or use an account;
• subscribe to communications;
• contact us;
• participate in promotions or surveys; or
• otherwise interact with Ausgaroo.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. What Personal Information We May Collect

The types of personal information we collect depend on how you interact with us.

This may include:

Contact Information

• full name;
• email address;
• telephone number;
• billing address; and
• delivery address.

Account Information

If you create an Ausgaroo account, we may collect information associated with your account, including your login details, account preferences and order history.

Order and Transaction Information

When you purchase from Ausgaroo, we may collect:

• products ordered;
• order number;
• order value;
• delivery details;
• transaction status;
• refunds and returns information; and
• communications relating to your order.

Payment Information

Payments made through our Website are processed by third-party payment providers, such as WooPayments and Stripe, and other payment methods that may be made available at checkout.

Ausgaroo does not generally receive or store your complete credit or debit card number.

Payment providers may independently collect and process information necessary to complete, verify and secure your transaction in accordance with their own privacy policies and terms.

Communications

If you contact us, we may retain information contained in your enquiry, email, phone call, customer support request, complaint or other correspondence.

Website and Device Information

When you use our Website, we and our service providers may automatically collect certain technical information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring website;
• date and time of visits; and
• interactions with the Website.

This information may be collected through cookies, pixels and similar technologies.

3. Sensitive and Health Information

Ausgaroo does not generally require customers to provide health information in order to place an ordinary online order.

However, you may voluntarily provide information relating to your health when contacting us about a product, making an enquiry or raising a customer service issue.

Where information constitutes sensitive information or health information under applicable privacy law, we will handle that information with additional care and only collect, use or disclose it where permitted by law.

Please avoid providing unnecessary health information through general website forms or email.

4. How We Collect Personal Information

We usually collect personal information directly from you when you:

• place an order;
• create an account;
• complete a website form;
• subscribe to our newsletter;
• communicate with customer support;
• participate in an offer, survey or promotion; or
• otherwise provide information to us.

We may also collect information automatically through our Website using cookies and similar technologies.

In some circumstances, we may receive personal information from third parties involved in providing services to you, such as:

• payment providers;
• delivery and courier companies;
• ecommerce service providers;
• marketing and analytics providers; and
• fraud prevention or security providers.

5. Why We Collect and Use Personal Information

We may collect, hold and use personal information for purposes including:

• processing and fulfilling orders;
• receiving and verifying payments;
• arranging shipping and delivery;
• managing returns and refunds;
• operating customer accounts;
• responding to enquiries and complaints;
• providing customer support;
• maintaining and improving our Website;
• communicating important information about an order;
• detecting and preventing fraudulent or unauthorised transactions;
• maintaining website and payment security;
• complying with legal, taxation, accounting and regulatory obligations;
• analysing website performance and customer experience;
• managing promotions and marketing activities; and
• sending marketing communications where permitted by law.

We will not use personal information for an unrelated purpose unless permitted or required by law.

6. Marketing Communications

If you subscribe to Ausgaroo marketing communications or otherwise agree to receive them, we may send you information about:

• Ausgaroo products;
• Wellness Hub content;
• educational articles;
• new product releases;
• promotions;
• offers; and
• other Ausgaroo news.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an order, payment, delivery, refund or account.

Australian privacy guidance requires organisations using personal information for direct marketing to provide an effective way for individuals to opt out and to honour that request.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to help:

• operate the Website;
• maintain shopping carts and customer sessions;
• remember user preferences;
• improve website performance;
• understand how visitors use our Website;
• prevent fraud and maintain security; and
• measure the effectiveness of advertising and marketing campaigns.

Some cookies are necessary for the Website and online store to operate correctly.

Other analytics or advertising cookies may be used where enabled and, where required, subject to your choices or consent.

You can manage cookies through your browser settings and, where available, through the Website’s cookie settings.

Disabling certain cookies may affect the operation or functionality of the Website.

8. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide services to you.

These may include:

• WooCommerce and ecommerce technology providers;
• WooPayments, Stripe and other payment providers;
• banks and financial institutions;
• delivery and courier providers;
• website hosting and cloud service providers;
• IT and cybersecurity providers;
• email and communications providers;
• customer support providers;
• professional advisers such as accountants, lawyers and auditors;
• analytics and marketing technology providers, where enabled;
• regulators, government agencies or law enforcement authorities where required by law; and
• other service providers that assist us in operating Ausgaroo.

We do not sell personal information to advertisers.

9. Overseas Processing and Disclosure

Some of the service providers we use may store, process or access personal information outside Australia.

This may occur, for example, where cloud hosting, payment processing, ecommerce, analytics, communications or technology providers operate internationally.

The countries in which information may be processed can vary depending on the service provider and the services used.

Where applicable, we take reasonable steps to manage overseas disclosures consistently with Australian privacy law.

Under APP 8, organisations covered by the APPs have obligations relating to the disclosure of personal information to overseas recipients.

Before final publication: once we confirm exactly which hosting, analytics, email and advertising platforms Ausgaroo is using, we can make this section more specific by listing likely countries where reasonably practicable.

10. How We Protect Personal Information

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Measures may include appropriate technical, administrative and organisational safeguards, access controls and the use of reputable service providers.

No website, online transmission or electronic storage system can be guaranteed to be completely secure.

OAIC guidance requires APP entities to take reasonable technical and organisational measures to protect personal information and to consider destroying or de-identifying information when it is no longer required.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to:

• provide products and services;
• administer orders, refunds and customer accounts;
• comply with taxation, accounting and legal requirements;
• resolve disputes;
• prevent fraud; and
• maintain appropriate business records.

When personal information is no longer reasonably required and we are not legally required to retain it, we may take reasonable steps to delete, destroy or de-identify it.

12. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to request that incorrect, incomplete or outdated information be corrected.

We may need to verify your identity before providing access or making a correction.

In some circumstances, applicable law may permit us to refuse or limit access. Where required, we will explain the reason for doing so.

Customers with an Ausgaroo online account may also be able to review or update certain information through the My Account section of the Website.

13. Privacy Complaints

If you have a question or concern about how Ausgaroo has handled your personal information, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to your complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our Website;
• our products and services;
• our technology providers;
• our information-handling practices; or
• applicable legal or regulatory requirements.

The latest version will be published on this page and will show the date it was last updated.

We recommend reviewing this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:

Ausgaroo
A brand of HMS Australia Pharmaceutical Co. Pty Ltd
ABN: 20 671 528 331
Bundall QLD 4217
Australia

Phone: 1800 813 565
Email: [email protected]
Website: ausgaroo.com.au